Wednesday, October 18, 2006

A call I received today about a power steering problem with a 1999 Ford F350 SD.

Company X, How may I help you?

Yeah, I was hoping you could help me out. I've got a 99 F350 that has had 6 power steering pumps put on and the dealer put 2 of those on. After a couple months, all the pumps leak. What's wrong?

Sir, were any of these pumps purchased from me.

No, but you need to tell me what is wrong with the truck.

Please hold.

Normally, I would give a lecture about why I should give tech support to some elses product, or why did they not buy from me when it is me they contact when they have a problem. But I didn't want to go there since the pump has already been replaced 6 times and I really don't want one of my pumps on this truck.

I also had a customer on the other line, a customer in front of me, and driver standing there waiting for his instructions.

Sir I am real busy right now is okay if I call you back.

Sure.

I take care of the other phone lines and the customer at the counter. I gave the driver his instructions and got him on the road. As soon I sit at my desk to think about the Ford problem, the phone rings

Company X, How may I help you?

Look, you really need to tell me whats wrong with the truck!

Okay, what was the original problem with the truck, why did it need a power steering pump?

I don't know.

Okay, its been a while since the first one put on. Where is the pump leaking from?

I don't know. It's leaking and I need you to tell me why?

I guess all customers believe that I have a magic crystal ball or a secret way of teleporting myself to their shop while still on the phone to look at their vehicle and see something that they have overlooked.

Well sir I can't help you much without more information. I need to know where its leaking from to help you diagnose the problem.

Okay let me call you back with more information

I'll be waiting to hear from you.



Friday, October 06, 2006

TOP TEN LIES WE HEAR AT COMPANY X


10. “REBUILD MINE, THERE’S NOTHING WRONG WITH IT”

9. “I DID USE THE HONDA FLUID” (OR AUDI FLUID)

8. “OF COURSE I FLUSHED THE SYSTEM”

7. “YOU HAVE TO REMOVE THE INNER TIE RODS TO INSTALL THE RACK & PINION”

6. “I DIDN’T REMOVE THE INNER TIE RODS”

5. “I BUY ALL MY PARTS FROM YOU”

4. “I CAN GET A BRAND NEW ONE FOR LESS”

3. “THE CORE IS NOT BROKEN” (FROM A BODY SHOP)

2. “I GOT IT THAT WAY” (STRIPPED / CRACKED)

1. “NAH, I DON’T NEED TO CHECK THAT. I KNOW ITS YOUR PART THAT IS BAD”

Thursday, October 05, 2006

You know your screwed when....
you call your local automotive dealer for a part and they say that its not available but if you call company "X" they should have it.

And I reply,
"I am company 'X'"

Wednesday, October 04, 2006

IT CAN FIT BOTH WAYS
One day an automotive tech comes in wanting to buy a rack & pinion. He has his old rack with him so I just match the part up with one that I have in stock and verify the application. Everything about the sale went smoothly and the guy left with his new rack & pinion.

About 2 hours later this same guy calls me and tells me that I sold him the wrong rack. I am taken aback a little bit.

“Sir, you saw that we matched your rack up with ours on the counter. You agreed that it was the same rack. So what is the problem that you are having?”

“I can’t attach the steering column to the rack & pinion, the pinion is too short!”

Well I thought this one was going to be easy one to fix. Back in 1968 the NHTSA made it a requirement that all cars and trucks must have a collapsible steering column. So what happens is when the automotive tech takes the rack & pinion out they sometimes shove the column up (collapsing it). If this is the case, all the tech has to do is pull on the column to extend it back to the normal position, and it will easily attach to the pinion of the rack & pinion.

So I tell the tech to just pull the column down and everything should be fine.

He calls back in about an hour, screaming at me. He still cannot attach the column to the rack. I am now totally perplexed. It should have reached. I ask the tech how much farther the column has to go to reach the pinion (thinking maybe he will say an inch or two). He responds with three feet.

At this point I go silent…not sure what to say to the guy, not believing what he just did….

The tech then suddenly says, “you don’t suppose I installed that rack backwards do ya”

Yep, that’s what he did.

Working in the automotive field I get to hear many true stories pertaining to the field of automotive repair. Many are amusing and some are just downright scary. Anyway I hope you get some amusement out of them.

Working in the automotive field I get to hear many true stories pertaining to the field of automotive repair. Many are amusing and some are just downright scary. Anyway I hope you get some amusement out of them.